Payment can be made in a number of ways.

1) Online Payment
2) Telephone Orders
3) By sending a Cheque or Postal Order

Online Payment
The security of your information, transactions, and money is the core of our business and our top priority. For this reason online Payments can be made with a choice of 2 methods:-

1) Sage Pay (Fomally Protx) - This is our main credit and debit card facility. We accept- Visa Credit Card, Visa Debit Card, Master Card, Maestro, Solo & Electron. All transactions carried out on this website are 256-bit SSL encrypted for your own security. We use the Sage Pay system, to ensure that all payments are made securely, and to verify the credit/debit card information supplied.

If you are concerned about passing your payment details online, the Sage Pay Secure Payments system will put your mind at ease. Once you have entered your address details at the "checkout", you will be transferred to the Sage Pay secure web site to enter your payment card details. Authorisation of your transaction is processed instantly while you are online. No one is able to view your payment details, not even ourselves. We are simply instructed by Sage Pay that an authorisation has been approved.

2) Paypal - They are renowned for their great reputation and is the main form of payment transactions used on Ebay. With Paypal you can either pay by using you Paypal account or by a credit / debit card. Paypal accepts the following cards: - Master card, Maestro, Visa, American Express, Solo, Delta and Electron. For additional security if Paypal recognises your credit card or email address it will ask for your Paypal user name and password. If you have forgotten your password, you can ask Paypal to resend it to you, alternatively, you can use an email address and or a credit card which is not already attached to a Paypal account.


Telephone Orders
If you wish to purchase your goods over the telephone - please telephone: 0800 622 6720 or 0114 2290 960 and our expert team can give you advice as well as process the order for you.

Our sales line times are as follows:-
Monday:- 9.00am - 5.30pm
Tuesday:- 9.00am - 5.30pm
Wednesday:- 9.00am - 5.30pm
Thursday:- 9.00am - 5.30pm
Friday:- 9.00am - 5.30pm
Saturday:- Closed
Sunday:- Closed

Cheque's & Postal Orders
We accept both cheque's and postal orders. Please could you make them payable to "THE STITCH FACTORY LTD" and send them to the address found below. We will confirm receipt of them via email or telephone. Goods will be dispatched the same day with Postal Orders and within 5-7 working days for cheque's or alternatively when they have cleared.

The Stitch Factory
33 Oak Street
Heeley
Sheffield
South Yorks
S8 9UB
United Kingdom


Prices
We try to make sure that prices on our web site are accurate but we will need to validate the price before we process your order. We also aim only to display items which are in stock and which can be dispatched to you quickly. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.

At present we do not accept orders from customers outside of the United Kingdom, however, we are now able to dispatch to certain European countries - Please call 0800 622 6720 or 0114 2290 960 for more information on overseas shipping costs.